How the products are shipped
All of our products are sent lyophilized at room temperature. All products have been tested and proven stable in this form during shipment. Upon receipt, please follow the storage conditions detailed in the Certificate of Analysis provided with the product.
Shipping is via FedEx or DHL. Shipping costs are calculated when you view your shopping cart.
Customs clearance fees (V.A.T., etc.) are the recipient's responsibility and are not included in the shipping cost.
Payment terms are net 30 days of date on invoice.
We accept all major credit cards. Credit card information can be supplied via our secure website upon Checkout or can be sent by Fax.
Contact our support desk at email@example.com
or view our FAQ section under Service & Support - Customer Service.
No returns will be accepted without written authorization from Alomone Labs.