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Customer Service
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Ordering Info

Products from Alomone Labs can be ordered directly from our headquarters in Jerusalem online, by email, phone or fax.

ONLINE : To place an order online, search for the product(s) you would like and click on the "Add to cart" button to add them to your shopping cart.

EMAIL : Orders can be sent by email to info@alomone.com.
Please make sure to include your full shipping and billing address, purchase order number (if available), telephone and email address, so that we can send you a confirmation letter advising you of the shipping details.

TEL : +972 2 587 2202
An English speaking representative can take your order by telephone and answer any shipping questions.

FAX : +972 2 587 1101
Download this fax order form.

*For toll free numbers from your country to our headquarters, please see below*

United States
Ordering by fax:
Toll Free Fax: 18007913912
Toll Free Fax: 18884547276
Ordering by phone:
Toll Free Phone: 18007913904
Toll Free Phone: 18006181644
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General information:

How the products are shipped
All of our products are sent lyophilized at room temperature. All products have been tested and proven stable in this form during shipment. Upon receipt, please follow the storage conditions detailed in the Certificate of Analysis provided with the product.

Shipping is via FedEx or DHL. Shipping costs are calculated when you view your shopping cart.
Customs clearance fees (V.A.T., etc.) are the recipient's responsibility and are not included in the shipping cost.

Payment information
Payment terms are net 30 days of date on invoice.

We accept all major credit cards. Credit card information can be supplied via our secure website upon Checkout or can be sent by Fax.

Technical Support
Contact our support desk at techsupport@alomone.com or view our FAQ section under Service & Support - Customer Service.

Return Policy
No returns will be accepted without written authorization from Alomone Labs.
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