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Ordering & Shipping

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Customs, taxes, VAT, import fees, etc. are not included in the price of shipping.

All orders ship via FedEx, DHL, or UPS. Our products ship lyophilized at room temperature. Products do not require dry ice or temperature control during shipping. Our products can remain viable outside the freezer for up to 3-4 weeks during shipment.


Products from Alomone Labs can be ordered from our headquarters in Jerusalem.
We accept orders through our secure online ordering system, by email at [email protected], fax or phone (when applicable). For your convenience, Alomone Labs’ fax order form.

Phone: +972 2 587 2202
An English-speaking representative can take your order by telephone and answer any shipping questions.

Fax: +972 2 587 1101
Download this fax order form.

Payment Information

Orders may be placed by credit card or purchase order (PO). Payment terms for POs are net 30 days. We accept all major credit cards.

Technical Support

Contact our support desk at [email protected] or view our FAQs section.

Return Policy

No returns will be accepted.