For further assistance, please contact us at [email protected].
No, all of our products are sent lyophilized at room temperature. All products have been tested and proved stable for up to three weeks in this form during shipment. Upon receiving the product, please follow the storage conditions detailed in the Certificate of Analysis provided with the product.
No, our products are lyophilized and packed in sealed vials. They are stable up to 3 weeks at ambient temperature, unless specified differently.
Orders are shipped within 24 hours. Orders received on Thursday or Friday are shipped on Sunday.
It takes about 2-3 business days for orders to arrive.
Our products can be ordered and shipped directly from our Headquarters to almost anywhere in the world. For your convenience, we have a number of distributors in Europe and Asia.
For a list of distributors, please see Ordering & Shipping.
We do not accept returns due to the sensitive nature of our products. If you have a problem with a product, please contact our technical support staff at [email protected].