Alomone Lab Ltd. ("We", "Our", "Us", or the "Company") values your privacy and wishes to let you know how it handles and processes personal data when using this website at www.alomone.com (the "Website").
This Privacy Notice is an integral part of our Website’s Terms of Use and governs the collection, use, transfer and other form of processing of personal data by us, while visiting our website ("You" or "End User").
Who are we and what we do?
We are Alomone Labs Ltd., a developer, manufacturer and supplier of research tools and reagents for membrane proteins (including antibodies, pharmacological reagents, toxins/peptides and related products and services).
We operate this website to provide information about our products and services and to enable Our Business Customers, research laboratories, academic institutions, and commercial organizations, to request quotes, place orders via our online store, access resources (such as protocols and technical materials), and contact our teams for sales, logistics and technical support.
For personal data collected through or in connection with the website we act as the Data Controller (meaning, we are the entity that set the means and purposes of the processing).
Scope
The Website supports Our activities by providing product and technical information and enabling authorized users (acting on behalf of Our Business Customers) to contact us, request information, request quotes, receive technical support, create/manage a user account, and purchase products via our online store.
Our Website also allows for simple browsing and some other activities for guest users.
This Privacy Notice applies only to Personal Data that we collect and process via the Website and related online interactions (for example, through webforms, account registration, order/checkout processes, and communications initiated through the Website).
Acceptance of terms
This Notice is a legally binding agreement between you and Us. If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement.
We may change this Privacy Notice from time to time. Any such change will be effective as of the date it is posted on this page. Your continued use of the Website after the effective date of any changes to this Privacy Notice, will be deemed to constitute your acceptance of all such changes.
Children
The Website is not directed to individuals under 16. The Company does not knowingly collect or process personal data from individuals under the age of 16 via the Website, and we do not assume or have control over the content uploaded by You.
If you are holding parental responsibility over an individual under 16 and believe your child has provided personal data to us, please contact us directly.
What kind of personal data we collect?
When visiting our website, we may collect the following data:
- Account registration and profile details (e-store account): Full name, title, work email address, country, company/institution details (including institution type where applicable), lab position/role, lab PI/team details (optional), work mobile phone number, areas of proffessional interest (optional), newsletter opt-in preference, and remote shopping assistance preference.
- Login / authentication data (including SMS verification): Email address, log-in and verification details (allowed/denied and time-stamp).
- Remote shopping assistance: If you choose this option, we will gain access to all of your registration and profile data, alongside details about products viewed/added to cart, quote/order details, shipping address, purchase order/reference fields, and communications you send through the Website during the session.
- Online ordering: Order details - items purchased, quantities and order history, your contact details, and your billing and delivery information (billing/shipping name, company or institution, address and delivery instructions). Where applicable, we also process procurement and tax-related details you provide (e.g., purchase order number, VAT/tax ID and other invoice references). We further process fulfilment information such as shipping method, tracking details and delivery status, and any communications or notes you provide in connection with your order.
- Payment processing: When you pay for an order, your payment details are collected and processed directly by our payment service provider(s) in accordance with their privacy notice. We do not have access to or store full payment card details. We may receive limited information, such as a payment confirmation, partial card information (e.g., card brand and last four digits) and a transaction identifier, as well as information needed for refunds, reconciliation and fraud prevention.
- Contact us (general inquiries): Full name, company details, work e-mail, work phone number, and your inquiry.
- Technical support / scientific support requests: Full name, company details, work e-mail, work phone number, product and/or order number, and your inquiry. If you choose to add any, we will also collect uploaded files.
- Quote requests: info@alomone.com
- Newsletter subscription: info@alomone.com
- Usage, device, and log data: System events and interactions (e.g., account creation, logins and requests), IP address, browser type/version, pages visited, time and date of visit, time spent on pages, unique device identifiers, diagnostic data, and error reports.
- Approximate location data (where enabled): Geographic location derived from IP address and/or location data if you enable location permissions on your device.
- Cookie and similar tracking data: Cookie identifiers and related information (including session, preference and security cookies), and analytics/behavioral data collected via cookies or similar technologies, For more information please see "Cookies" section below.
You do not have to provide any of the above-mentioned personal data, and you have no legal obligation to do so. That being said, without it, we will not be able to provide features and services the Website provides, in part or in full.
How do we collect personal data?
We collect the personal data at registration, throughout your use of the Website, and any time you communicate with us, as follows:
- Directly from you (e.g., when you submit a form or otherwise communicate with us).
- Automatically from your device, through cookies and similar technologies.
- From publicly available sources, for data enrichment and keeping your professional data up to date.
How do we use the personal data collected?
We collect, use, and process the personal data provided to establish and manage our relations with you and your related business or interests. We shall further process personal data for the following purposes:
- Service delivery & administration: To perform our contract or your request, as needed to operate our Website and services, including account management, handling requests (e.g., contact, quotes, bulk/custom orders), order processing and fulfilment. When Remote shopping assistance is enabled, allows our authorized staff to assist you in real time and, at your request, perform actions on your behalf within your account.
- Website & Service optimization: Per our legitimate interests, we refine performance, interface, and future features based on usage insights.
- Error monitoring & debugging: Per our legitimate interests, we analyze logs to detect, investigate, and resolve bugs or user/usage difficulties.
- Billing & payments: To perform our contract with you, or for compliance with a legal obligation, we issue invoices, confirm payments, manage refunds/chargebacks where applicable, and manage our financial relationship.
- User communications: To perform our contract with you or per your request, we send service-related messages and respond to enquiries, including technical/scientific support.
- Data enrichment: Per our legitimate interests, we will enhance and keep our business customer/contact records accurate and up to date using data enrichment providers and/or public/professional sources.
- Legal & Terms enforcement: Per our contracts and legitimate interests, to uphold our contracts, terms, conditions, and policies.
- Analytics: Per our legitimate interests, we assess how the website and services are used to advance business decisions.
- Marketing & offers: Per our legitimate interests in promoting our Company, Website, and services, and tailoring communications and offers, or, where required by applicable law, based on your consent.
- Security & misuse prevention: Per our legitimate interests, to detect, prevent, investigate, and mitigate abuse or any unlawful activity.
- Legal & regulatory compliance: For compliance with our legal obligations, and where necessary for establishing, exercising, or defending legal claims, based on our legitimate interests.
Cookies
We use cookies and similar technologies on our website (together, "Cookies"). Cookies are small text files placed on your device when you visit a website. Some Cookies are strictly necessary for the Website to function (e.g., security, session management). Other Cookies help us understand how the Website is used, improve performance and user experience, and (where enabled) support marketing and conversion measurement.
Our use of Cookies consists of:
- Strictly necessary Cookies: required for core functionality, security, fraud prevention, and to enable features you request (e.g., maintaining your session, load balancing/bot protection, and essential e-commerce functionality).
- Functional Cookies: remember preferences such as language/region, store preferences and similar settings.
- Analytics / performance Cookies (including UX analytics): help us understand how visitors use the Website, measure performance, and improve usability (e.g., Google Analytics; Hotjar).
- Marketing / conversion Cookies: help measure the effectiveness of campaigns and deliver or evaluate advertising (e.g., Meta, Google Ads, Microsoft Ads), subject to applicable law and your choices.
Retention: Some Cookies are deleted when you close your browser (session Cookies). Others remain for longer (persistent Cookies). You can view expiry information through your browser settings and, where available, through our cookie management tool.
Your choices: You can manage Cookies through your browser settings. Where required by law, we will set non-essential Cookies (such as analytics and marketing Cookies) only after you provide consent, and you can withdraw or change your choices at any time.
For more information about how these vendors use Cookies, you may review their privacy/cookie materials and opt-out tools (where offered), for example:
External Websites
The Website and some of the services therein include links to external sites and services provided by external sites (e.g., links to our social media profiles). We are not responsible or liable for the practices employed by external Websites linked to or from our Website nor the information or content contained therein. When you use a link to go from our Website to an external Website, our Privacy Notice is no longer in effect, and you are bound by the terms of use and privacy Notice of the external site; Meaning, your browsing and interaction on any external Websites, including Internet sites which have a link on our Website, is subject to that external Website's own rules and policies.
Retention
We retain Your Personal Data for the term necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law (e.g., tax, accounting, other legal requirements).
Sharing of personal data collected
WE DO NOT SELL your personal data to third parties, nor we have done so in the past 12 months.
We may share personal data within the Company, and with 3rd parties as follows: (a) To service providers (b) To our advisors (c) To regulators, courts and law enforcement agencies, as required by law (d) under any sort of company or activity restructuring.
We share Personal Data for the following purposes:
For Legal Reasons
We may share your personal data if we reasonably believe that:
- It is necessary to comply with a legal process or inquiry (such as a court order, subpoena, or search warrant) or any other legal requirements of any governmental authority.
- It would potentially mitigate our liability against actual or potential legal claims.
- It is necessary to investigate and prevent unauthorized transactions or other illegal activities.
With Service Providers
We use a limited number of third-party service providers, who act as our sub-processors, to assist us in making our Website and related services available. We may share data with third parties who provide services to us, for example: storage services (cloud services), software services (e.g., CRM, billing, ERP), communication services, automation services, delivery and distribution services, e-mail services, analytics and marketing services, payment processing services. These third parties may access, process or store personal data while providing their services to us.
Due to Restructuring
We may also share your personal data in cases of merger, acquisition, or any other kind of control shifts. In such cases, the said entity shall undertake obligations set in this Privacy Notice.
Universal Opt Out Mechnisms: Where required by law, we honor opt-out preference signals (such as Global Privacy Control) for opting out of the sharing of personal data and/or targeted advertising.
International Transfers
We may transfer, store, and process personal data about you on servers and databases located outside of your country of residence, which could have different data protection rules than those of your country of resident or the country in which you were located when you initially provided the personal data. When we transfer personal data relating to EU individuals outside the EEA, we conform with applicable regulations.
How do We keep personal data secure?
We use security measures designed to protect against the loss, misuse, and alteration of the personal data under our control. For certain services, data transfers are encrypted during transmission. In addition, information that we store is maintained and archived on secure, hardened servers that are hosted on industry standard secured data centers. Access to this information is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. The information is backed up, and archives are stored in a secure location. The Company is taking reasonable action to keep your information safe. Nevertheless, We are not responsible for any damages to the information, or to the functionality of the Website or services, caused by reasons beyond Our reasonable control, force majeure, cyber-attacks, pandemics, strikes, etc.
Your Privacy Rights
We are committed to protecting your privacy rights and ensuring transparency in how we handle your Personal Data.
Depending on your place of residence and/or where your Personal Data is collected, you may have certain rights under applicable privacy laws, including the EU/UK GDPR and certain U.S. state privacy laws (e.g., CA/CO/CT/DE/FL/IN/IA/KY/MD/MN/MT/NE/NH/NJ/OR/RI/TN/TX/UT/VA).
- Right to Access / Know the personal data we process about you.
- Right to Correction / Rectification of inaccurate personal data.
- Right to Deletion / Erasure of your personal data.
- Right to Data Portability to obtain a copy in a structured, commonly used, machine-readable format.
- Right to Restrict our processing of your personal data (EU/UK).
- Right to Object / Opt-Out of certain processing (EU/UK) and opt-out of targeted advertising and/or the sale or sharing of personal data under U.S. state privacy laws. (Note: we do not sell your personal data.)
- Right to Withdraw Consent at any time where consent is the legal basis for processing (EU/UK).
- Right to Non-Discrimination for exercising your privacy rights (US).
- Right to Limit the Use/Disclosure of Sensitive Personal Information (US).
- Right to Appeal our decision regarding your request (US).
- Right to Lodge a Complaint with a supervisory authority (EU/UK).
- Automated decision-making: Where applicable, the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects (EU/UK).
Please note that those rights are subject to applicability and legal exemption, on a case-by-case basis. We will never discriminate against you for exercising your privacy rights.
How to Exercise Your Rights:
Submission. You may submit privacy-rights requests by emailing us at info@alomone.com Please include "Privacy Request" in the subject line, specify the right you wish to exercise, and provide sufficient details for us to locate your information (for example, the email address associated with your account, if applicable).
Verification. To protect your privacy and security, we may need to verify your identity (and, where relevant, your authority to act on behalf of an organization) before processing your request. If we cannot verify your identity, we may be unable to fulfill the request.
Response Timeline. We respond within the timeframes required by applicable law, generally within one month of verification (and may extend by up to two additional months where permitted, taking into account the complexity and number of requests, and we will notify you of any extension).
Appeal. Where you have a right to appeal a denial of your request under applicable U.S. state law, you may submit an appeal by emailing Us with "Appeal" in the subject line. We will respond within the timeframe required by applicable law.
Contact Us
For privacy matters inquiries, please contact us at info@alomone.com We will do our best to reply within reasonable time.
Alomone Labs
P.O. Box 4287
Jerusalem 91042, IL
Tel: 1-800-791-3904
